FAQ

We specialize in a wide range of high-quality aquatic products including competitive and training swimwear for all ages, AED units & cabinets, diving equipment, swim training accessories, aquatic facility equipment like benches and backstroke flags, and swim care products like body lotion and wash.

Yes, we carry a selection of tech suits for competitive swimmers, including options specifically designed for boys 12 and under as well as other age groups.

Each product page includes detailed size charts. For swimwear, we recommend comparing your measurements with our size guides as sizing can vary between brands and styles. If you need additional assistance, our customer service team can help you find the right fit.

We offer two convenient shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 days after dispatch)
– Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)

We process orders within 1-2 business days before they are shipped. This includes verifying order details and carefully preparing your items.

We ship globally, but unfortunately cannot deliver to Asia and some remote areas due to logistical constraints. During checkout, our system will automatically verify if your location is eligible for delivery.

Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this to monitor your delivery progress in real-time through our carrier partners (DHL, FedEx, or EMS).

You have 15 days from the date of receipt to initiate a return. Items must be in original condition with tags attached. Please refer to our detailed Returns Policy for specific conditions and instructions.

Return shipping costs may apply depending on the reason for return. Please check our Returns Policy for details, or contact our customer service team for assistance with your specific situation.

Once we receive your returned item, we typically process refunds within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Absolutely. We use industry-standard encryption technology to protect your payment information and ensure all transactions are secure.

While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and enjoy faster checkout on future purchases.

Yes, we offer special pricing for bulk orders for swim teams, schools, and aquatic facilities. Please contact our customer service team at [email protected] to discuss your specific needs and request a quote.

We recommend choosing our Standard Shipping option via DHL or FedEx for faster delivery if you have an upcoming event. For urgent needs, please contact us immediately after placing your order, and we’ll do our best to accommodate your timeline.