At Speedo Shop, we stand behind the quality of our products and want you to be completely satisfied with your purchase of swimwear, training equipment, and aquatic accessories. If you’re not happy with an item, we’re here to help with a straightforward returns and exchanges process.

Return & Exchange Timeframe

You may return or exchange most items within 15 days of receiving your order. All returned items must be in original, unused condition with all tags attached and original packaging included.

Please Note: For hygiene reasons, we cannot accept returns or exchanges on the following products:
  • Active Swimwear (unless defective)
  • Boy’s Competition & Training Swimwear
  • Boys Briefs & Racers
  • Body Lotion and Body Wash (opened products)
  • Aqua Gloves

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the item you wish to return or exchange
  3. We will email you a Return Authorization Number and instructions
  4. Package the item securely with the original packaging
  5. Include the completed return form (see template below) in your package
  6. Ship the package to our returns address (provided with your authorization)

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • You will receive an email confirmation once your refund has been processed
  • Please allow additional time for your bank or credit card company to process and post the refund to your account (typically 3-10 business days)

Exchange Processing

For exchanges:

  • We will ship your replacement item once we receive the returned product
  • If the exchange item is of higher value, you will be invoiced for the difference
  • If the exchange item is of lower value, we will refund the difference to your original payment method

Return Request Template

Copy and paste the template below into an email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Speedo Shop Customer Service, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] Product Code/SKU: [If available] Reason for Return/Exchange: [Please specify] I have read and understand the Returns & Exchanges Policy. Please send me the Return Authorization Number and further instructions. Sincerely, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges.

Email: [email protected]

Address: 3862 Despard Street, BALTIMORE, US 43105

We typically respond within 24-48 hours during business days.